privacy policy
Any reference to “we”, “us” or “our” in this Privacy Policy shall mean LBDC Organisation (hereinafter ” LES BORNEES “), which is a société par actions simplifiée (simplified joint stock company) registered with the Nanterre Trade and Companies Registry under registration number 839 338 514 and whose registered office is at 22 avenue Pierre Lefaucheux 92100 Boulogne-Billancourt.
Our Privacy Policy is regularly reviewed to ensure that we continue to respect your privacy. We take great care of any personal data you provide to us, and in the following paragraphs we indicate how any personal data you transmit to us is processed.
We reserve the right to update this Privacy Policy at any time by posting the updated version on the Website and the Application. Therefore, we encourage you to regularly review our Privacy Policy for the most current information. We will not fundamentally change the way we use the personal data you have already provided to us without your prior consent.
If you have any questions about our Privacy Policy, please contact us.
WHY DO WE HAVE THIS POLICY?
Your privacy is important to us and we are committed to protecting your personal data from unauthorized use or disclosure. We will therefore use your personal data and pass it on to others in accordance with this Privacy Policy.
Our Privacy Policy applies whenever you visit the Website or the Application, during the time you receive services from us, during the process of ordering products from us and thereafter.
THE ESSENTIALS OF BORNEES’ PRIVACY POLICY
Information collected
We collect information about you when you use the Site and Application or interact with us. In addition to the information you submit to us (e.g. : account creation, subscription/Membership), information is automatically collected or generated (e.g. : details of your purchases).
Use
This information enables us to process your orders and provide you with our services, but also to get to know you better and make you personalized offers on our products or those of our partners, while respecting your choices. Controls are also carried out to ensure the security of the Site and Application, as well as that of transactions.
Transfers
Transfers of personal data outside the European Union may occur, due to the location of some of our service providers (survey provider, task management provider).
Recipients
The information you provide us with is communicated to our service providers whenever it is necessary to provide you with the requested service (stay, participation in an event or a ride).
Your options and rights
To exercise your right of access or to find out about and exercise your rights under personal data legislation, please click here.
Contact us
If you have any questions or complaints about this Privacy Policy, you can contact us at :
- By telephone, indicating your availability on Calendly
- By e-mail : donneespersonnelles@lesbornees.com
THE ENTIRE PRIVACY POLICY
1.WHAT PERSONAL DATA DO WE COLLECT AND WHEN?
We only collect personal data that we will use for the purposes set out in this Privacy Policy.
More specifically, we collect :
- The personal data you submit to us :
You can send us personal data, such as your name, your address
e-mail or your telephone number, as follows:
By means of forms, e.g. registration for an offer, news or a competition;
- By sending us an e-mail;
- By adding publications, comments and other remarks to the LES BORNEES Website and cell phone applications;
- By interacting with us on social media platforms (such as Facebook, Instagram or Twitter) ;
- By registering accounts on the Website or any LES BORNEES mobile applications, including setting passwords and preferred usernames, contact information, account details, preferences and interests.
Please note the following: If you are submitting details of any other person (e.g. a friend), please ensure that you have obtained their permission in advance.
- The personal data we collect about you or to which we may have access :
- All details relating to purchases you make on the Website, including the time and date of purchase, the products you purchase from us, any relevant delivery address and details of any relevant payment card.
- Your social media content (where this is in the public domain) and any messages you send us via social media. This information may include posts, comments, images and videos (see paragraph 4 for more information).
- Information from banks, credit cards and credit reference agencies about your financial status and the status of any payment card presented to us (for example, whether it has been stolen) to check that we are likely to be paid for any transaction and to reduce the risk of fraud.
- WHAT ARE THE LEGAL GROUNDS FOR PROCESSING?
We will process your personal data only to the extent that one of the following legal bases applies:
- You have given your consent to processing for one or more specific purposes;
- Processing is necessary for the performance of a contract to which you are a party, or to take action at your request before entering into a contract;
- The processing is necessary to comply with a legal obligation to which we are subject;
- Processing is necessary for the pursuit of our legitimate interests or the legitimate interests of a third party, unless these interests are overridden by your interests, rights or freedoms.
- WHY DO WE USE YOUR PERSONAL DATA ?
We use the personal data we collect for the following purposes:
- Communication management and external information
- To power security measures and associated services related to your access to the Website and application, for example to enable us to recognize your username and password and to reset them if you forget them.
- To monitor the use of the Website and the Application to see if they are being abused or threatened or to protect you and our company from other criminal behaviour, for example by people posting inappropriate comments in comment areas or by potential hackers seeking to compromise their security.
- To enable us to organize contests for which you have registered and for which we need to be able to communicate with you.
- To communicate with you about operational changes to the Website, our products, our services, for example if we were to withdraw or modify this Privacy Policy.
- To collect your comments and respond to your postings on the Website, about our products, other services and activities. We may, from time to time, invite you to provide such feedback, for example by sending you an e-mail asking if you would like to review a product you have purchased. We may use independent research and evaluation providers to do this on our behalf.
- To collect statistics about how you and others use/utilize the Website and Application, and what you think about our advertisements, offers, news, product information, contests, sponsored events, social media and other digital content. We then analyze these statistics to determine whether these elements meet the needs of most people, or whether they need to be improved, and if so, what design or other changes (for example, the nature and timing of communications) would be most beneficial to our customers and our company.
- To respond to any questions, suggestions, problems or complaints you may have .
- Customer relationship management
- To perform any contract we have entered into with you, but also to require performance of a contract against you if you fail to honour it, including seeking to recover any debt you may owe us.
- To provide you with our services, to enable you to browse the Website and to enable you to order products from the Website, for example your payment card details so that we can accept payments, and the products you purchase to provide you with an invoice and receipt.
- To keep administrative and legal records of our business, so that we can understand what we have sold, how, when, where and at what price, and account to the tax authorities for any associated taxes we have to pay.
- To enable us and our third-party service providers to plan and manage our day-to-day business and related activities as efficiently as possible, for example by predicting likely sales volumes for each product, so that we can ensure we have sufficient inventory to meet likely demand.
- To enable us to compile business statistics for targeted market research, develop new products and services and test new systems and processes.
- In the process of anonymizing your personal data so that you are no longer identifiable to us.
- Customer account management
- To create and manage your Les Bornées online account, for example to enable you to register on the Website.
- Prospect relationship management
- To communicate with you about our commercial offers, for example by replying to a request for a quote.
- To send you commercial communications, for example concerning products or services similar to those you have already purchased from us or products related to your professional activity.
- To send you information on subjects of interest to you, such as our products or those of our partners, news, offers, new competitions and sponsored events. You will be able to ‘unsubscribe’ from any communication we send for direct marketing purposes at any time.
- Application and interview management
To analyze and follow up your applications, for example by interviewing you.
- WITH WHOM DO WE SHARE YOUR PERSONAL DATA?
We cannot operate our business or provide many of our services and benefits without involving other people and companies and we sometimes pass your personal data to these other people and companies, as set out below. We only share your personal data where we can do so in accordance with our legal obligations regarding data protection and confidentiality. We share the personal data we collect with :
- Other persons and companies who assist us in providing you with the Website, the Application and related services, for example, information technology companies that design and host the Website and the Application, and payment services companies that allow you to use payment cards with us.
- Analysis and search engine providers who help us improve and optimize the Website.
- Our insurers and insurance brokers, if necessary, so that we can obtain insurance against the risks we face in running our business. They may retain this information for purposes of ongoing risk assessment and insurance brokerage and underwriting services.
- Business partners, suppliers and subcontractors for the performance of any contract we enter into with them or you.
- The prospective purchaser of all or part of our business or assets that we may sell.
- Our professional advisors, such as our lawyers, accountants and technology consultants, when they need them to advise us.
- The police, local authorities, tax authorities, courts and any other central or local government body when requested. We may legally disclose such data, for example for the prevention and detection of crime.
- Other persons who submit a data subject access request to us, where we are entitled to do so under the law (see Managing your Personal Data below for more information on what we mean by a data subject access request).
We may also share the personal data we collect when we are legally obliged to do so, for example to comply with a court order.
- SOCIAL MEDIA, BLOGS, REVIEWS AND SIMILAR SERVICES
Any posts or comments you send us on social networks will be shared according to the terms of the relevant social media platform (for example, Facebook or Twitter) on which they are created and may be made public by that platform. These platforms are controlled by others, not us. Consequently, we are not responsible for such sharing. We invite you to consult the terms and conditions and privacy policies of the social media platforms you use to ensure that you understand how they use your personal data, what data about you is placed in the public domain and how you can prevent them from doing so, if you are not happy with this.
Any blog, review or other postings or comments you make about us, our products and services on any of our blogs, reviews or user community services will be shared with all other members of that service and the public at large.
- SECURITY OF YOUR PERSONAL DATA
We take all reasonable steps to implement all appropriate technical and organizational measures to ensure the protection of your personal data. We take every precaution to protect all personal data received from our visitors and account users from unauthorized access and use. Personal data provided through the Website and the Application are stored on our secure servers or those of any third party we engage to provide our IT platform.
Where personal data is transferred to third parties for processing, we will ensure that such third parties implement all appropriate technical and organizational measures to ensure the protection of personal data in accordance with applicable laws.
Unfortunately, the transmission of information via the Internet is not totally secure. Although we strive to protect your personal data, we cannot guarantee that no loss, misuse or alteration will occur. Therefore, we cannot be held responsible if such efforts prove ineffective.
- INTERNATIONAL TRANSFER OF YOUR PERSONAL DATA
Although we are based in mainland France, we sometimes need to use international suppliers or partners to help us ensure that you receive the best products and services from us.
We store your personal data within the European Economic Area. However, in order to enable us to manage our business, your personal data may be transferred to, stored and used on premises located in countries outside the European Economic Area (“EEA”). EEA “), whose data protection laws may not be equivalent to those of the EEA (” Non-Equivalent Countries “).
This is notably the case for data transmitted to our service providers or subcontractors located outside the European Economic Area (notably Survey Monkey located in San Mateo, California. We use their services to generate surveys).
Where the recipient is located in a non-equivalent country, we ensure that appropriate safeguards are in place for the protection of your personal data in non-equivalent countries, such as the signing of standard data protection clauses between us and our suppliers or international partners. If you would like to know where these safeguards have been made available, or if you would like a copy, please contact us.
- HOW LONG DO WE KEEP YOUR PERSONAL DATA?
In accordance with our legal obligations regarding data protection and confidentiality, we will retain your personal data only for as long as is necessary to achieve the purpose(s) for which we obtained it in the first place.
Purpose | Sub-purposes | Retention period |
External communication and information management | Provision of websites and applications and management of their proper operation (logs) | 6 months maximum |
Newsletter dispatch | 3 years after last contact unless unsubscribed earlier | |
Sending communications related to the operation of the website | Until customer account deletion or unsubscription | |
Response to forms / contact requests via the Site or Application | 1 year following closure of request | |
Response to forms / contact requests / comments via social networks | 1 year after request closure | |
Compilation of newsletter statistics | 3 years after last contact unless unsubscribed earlier | |
Opposition right management | 3 years following exercise of right to object | |
Customer relationship management |
Event registration management | Duration strictly necessary to manage registration |
Payment |
13 months for bank data, from the debit date |
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Billing |
10 years for accounting documents (invoices) |
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Management of unpaid invoices and disputes | Duration of 3 years from the end of the commercial relationship, then archiving for the period during which Les Bornées may be held liable. | |
Management of requests to exercise rights | 1 year for identity documents in the event of exercising the right of access or rectification | |
Preparing sales statistics | 3 years | |
Customer account management | Online account creation and management | Retention of data until account deletion by user or 2 years from last activity on account |
Prospect relationship management | Sending of commercial communications | 3 years from collection of data by Les Bornées or last contact with prospect |
Respond to a quote request | Time needed to respond to the request and its follow-up | |
Recruitment of staff, associates, interns and work-study students | Management of applications and interviews | 2 years after last contact with candidate |
We will then securely delete them or anonymize them so that they can no longer be linked to you. For more information on how long cookies are stored, please refer to the Cookie Policy.
- MANAGE YOUR PERSONAL DATA
You can contact us at any time to discuss the processing of your personal data using the contact details provided below.
It is very important to us that any personal data we hold about you remains accurate and up to date in order to reduce the risk of misunderstandings.
We need your help to do this. If you have an online account with us, please ensure that the personal data (e.g. contact information) you provide to us via this account remains accurate and up-to-date. Please review this information and update it regularly.
You have a number of rights that we respect and aim to uphold in everything we do. These rights include:
Right of access. You have the right to access your personal data and request a copy in electronic format. If you request a copy of your personal data more than once, we may charge a reasonable fee based on administrative costs. |
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Right to information. You have the right to obtain information on the conditions of processing (recipients, purposes, categories of data, etc.). |
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Correction of inaccurate information. If you have reason to believe that any of the personal data we collect on your behalf is inaccurate and you are unable to correct this inaccuracy yourself through your registered account, please contact us (see below for the correct procedure). |
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Request the deletion of your personal data. In certain specific circumstances, you have the right to ask us to delete any personal data we have about you (for example, if your personal data is no longer necessary to achieve the purposes for which it was collected). We will respond to your request and delete your data if necessary, in accordance with and to the extent permitted by applicable law. Please note that if we delete your personal data at your request, this may have negative consequences, such as preventing us from communicating with you or providing you with our services. |
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Treatment discontinuation or restriction. You have the right to ask us to stop and/or suspend the processing of your personal data where your interests, rights or freedoms outweigh our own legitimate interests in continuing such processing. We will respond to your request and stop or suspend the processing of your personal data where necessary, in accordance with and to the extent permitted by applicable law. |
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Stop our marketing. We provide you with the means to terminate all e-mail and text (SMS or MMS) communications you receive from us. Please refer to the ” unsubscribe ” link and the ” unsubscribe ” information we include in each e-mail and text. You can also contact us at any time using the details below and let us know what you would like us to change. |
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The right to data portability. You have the right to receive from us the personal data you have provided in a structured, commonly used and machine-readable format. You have the right to pass on this data or to ask us to pass it on to another service provider. |
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Review of our use of automatic computer processing. You can ask us to have one of our staff review a decision about you that has been made automatically by computer. A common example is the refusal of an order you place with us online for anti-fraud or credit check reasons. However, please note that these decisions may be made as a result of policy decisions taken by banks, card and payment processors and credit reference agencies that independently hold personal data about you, and that to remedy this, you may need to contact them directly. The right to define directives concerning the fate of your data after your death. You may give us instructions regarding the retention, deletion and communication of your data after your death. You can also designate a person to carry out these instructions. |
Depending on your country of residence or domicile, you may have other legal rights to the personal data we collect from you and your devices. We will honor all such legal rights.
We reserve the right not to respond to any requests we receive where we are legally entitled to do so, for example if we reasonably consider that a request is malicious, technically very costly, involves disproportionate effort or infringes the rights of others.
If you have any questions or complaints about the use of your personal data, please contact us. We will do our best to answer any questions and resolve any complaints to your satisfaction. If, for any reason, you feel that we are not meeting the high standards we expect of ourselves, you have the right to make a complaint to the French data protection authority (the Commission Nationale de l’Informatique et des Libertés – CNIL), located at 3 Place de Fontenoy – TSA 80715, 75334 PARIS CEDEX 07.
- THIRD-PARTY LINKS
The Website may contain links to third-party websites. If you follow a link to any third party website, please note that these websites will have their own privacy policies and we accept no responsibility for them.
- CONTACT US – UPDATE YOUR PREFERENCES AND INFORMATION
If you :
- have questions about this Privacy Policy;
- no longer wish to take part in our services; or
- do not wish to receive further information, as indicated in paragraph 8 of this Privacy Policy,
let us know by contacting us at :
- By telephone, indicating your availability on Calendly
- By e-mail : donneespersonnelles@lesbornees.com
We’ll get back to you as soon as possible !
Last update [27 août 2021]